Making a Booking

Before the start of the reservation

• What should I do if I can't find my vehicle?
• What to do if the reserved vehicle is damaged ?
• What to do if my vehicle is dirty?
• My vehicle was badly connected, what should I do?

During the booking

• How should I open and close the car?
• Do I have to pay the rates for other parkings during the reservation?
• How do I charge my electric vehicle outside the Europcar On Demand station?
• How do I fill up my gas vehicle?
• Can I park the vehicle without completing my reservation?

Start of the reservation

• What does the inventory of fixtures of the vehicle consist of ?
• What is the purpose of the inventory of my vehicle?
• How to declare new damages ?
• What if I have no new damage to declare?

End of the reservation

• What steps should I follow to return my vehicle?
• Why is there an exit inventory of fixtures?

How do bookings work?

• What must I do to make a booking?
• Can I make a booking over the phone?
• How far in advance must I make my booking?
• Can I make a booking via the web?
• Can I cancel or modify a booking for free?

How do I open the car

• How do I open the car ?
• How to plug/unplug the cable of electric and hybrid vehicles?

How can I apply my preferences?

• How can I filter for a specific type of vehicle when booking?
• What filters can I apply to my vehicle search?
• Do you have any nine-seater vehicles?

What do I do when I get in the car?

• What do I do when I get in the car?
• Where are the car keys?
• Where are the vehicle papers?

Distance

• Can I cross a national border? / Go abroad?
• Is the mileage unlimited?
• Can I book additional km / miles packages?
• How far can I go?

Booking schedules

• Will I get a refund if I return the vehicle in advance?
• What happens if I do not pick up the vehicle at the scheduled time?
• What happens if I bring the vehicle back late?

Minimum booking duration

• Can I make a reservation for less than 4 hours?
• Why is the minimum reservation time 4 hours?
• I have reserved for 4 hours, is it possible to return my vehicle before the end of the reservation if I no longer need it?

Assistance Button

• What is the assistance button for?
• When can I access the assistance button ?
• Why are some entries in the assistance menu grayed out ?

Quick Guide (with PIN)