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What should I do if the fuel card does not work or is missing?

If the fuel card is missing and you have to put fuel in the vehicle, we invite you to contact customer services for a refund. To do this, please send an email to client@ondemand.europcar.com with the receipt and a copy of your IBAN, and we will endeavour to refund you as soon as possible.

Szabolcs is the author of this solution article.

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