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OnDemand FR customer support
Cars & Parkings
Cars & Parkings
Everything about the cars & parkings
Fuel and petrol stations
What fuel should I put in the vehicle?
What petrol stations can I fill up at?
How do I refill the tank?
How does the fuel card work?
What if the car has less than a quarter of a tank of fuel when I pick up the vehicle?
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Parking and car parks
Where do I pick-up and drop-off the vehicle?
What happens if the parking space is occupied when I want to return the car?
Can I drop the car off in a different place from where I picked it up?
How do I get in and out of car parks?
Can I book my place?
Vehicles
How do I get into my vehicle?
How do I lock the vehicle at the end of my booking?
Do I need a card to open the vehicle?
How do I update or change the card that allows me to access the vehicle (CB, Navigo...)?
Booking
Can I extend my booking after I have picked up the vehicle?
Where are the car keys?
How can I extend my booking?
How can I reduce the duration of my booking?
Contactless cards
How do I open the vehicle with a contactless card?