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Quick guide (vehicles without PIN pad)

We recommend that you read our guide before you start a booking. 

You'll find here instructions for vehicles that have a terminal without a keyboard or screen in the glove box. 

Starting the reservation and unlocking the vehicle
  • In the app, tap ‘Start booking’ to unlock your vehicle.
Before starting your reservation, please check the vehicle
  • In the application, at the start of the reservation, we ask you to specify any new damage and the state of cleanliness of the vehicle  
  • If you have any problems checking the vehicle on the application, please contact customer service to check your reservation..
You can pick up the keys and start your journey
  • The keys are inside the glove compartment.
  • You can use they keys to lock and unlock the vehicle during the booking.
Car park exit and access
  • If your vehicle is in a parking lot, the exit barrier opens automatically
  • If the exit barrier does not open automatically, you can use the card located in the sun visor.
Fuel is included in all your bookings within the selected mileage package. Beyond the selected mileage package, additional mileage may be charged.
  • To refuel, use the fuel card found in the terminal located in the glove box. 
  • The fuel card works with a PIN code. Check this code by tapping on 'Refuel' in the current booking screen and follow instructions. 
  • Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
Punctuality is good karma. Don't be late!
  • Make sure you return the vehicle on time to avoid charges. 
  • You can only extend your booking if no one else has booked your vehicle later on.
Ending your trip
  • Return the vehicle to the parking space where you picked it up. 
  • In the app, tap ‘Finish booking’ and follow the instructions to lock the vehicle.

Need more help?

See more articles on how to make the most of Europcar On Demand. Enjoy your ride!

Szabolcs is the author of this solution article.

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