We recommend that you read our guide before you start a booking.
You'll find here instructions for vehicles that have a terminal without a keyboard or screen in the glove box.
| Starting the reservation and unlocking the vehicle- In the app, tap ‘Start booking’ to unlock your vehicle.
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| Before starting your reservation, please check the vehicle- In the application, at the start of the reservation, we ask you to specify any new damage and the state of cleanliness of the vehicle
- If you have any problems checking the vehicle on the application, please contact customer service to check your reservation..
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| You can pick up the keys and start your journey- The keys are inside the glove compartment.
- You can use they keys to lock and unlock the vehicle during the booking.
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| Car park exit and access- If your vehicle is in a parking lot, the exit barrier opens automatically
- If the exit barrier does not open automatically, you can use the card located in the sun visor.
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| Fuel is included in all your bookings within the selected mileage package. Beyond the selected mileage package, additional mileage may be charged.- To refuel, use the fuel card found in the terminal located in the glove box.
- The fuel card works with a PIN code. Check this code by tapping on 'Refuel' in the current booking screen and follow instructions.
- Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
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| Punctuality is good karma. Don't be late!- Make sure you return the vehicle on time to avoid charges.
- You can only extend your booking if no one else has booked your vehicle later on.
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| Ending your trip- Return the vehicle to the parking space where you picked it up.
- In the app, tap ‘Finish booking’ and follow the instructions to lock the vehicle.
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See more articles on how to make the most of Europcar On Demand. Enjoy your ride!
