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Quick Guide (with PIN)

We recommend to read our guide before you start your booking.

Start the booking to unlock your vehicle
  • In the app, tap ‘Start booking’. If there’s no signal, hold the contactless card over the card reader on the windscreen. 
  • Wait for the light on the windscreen to turn green. Your vehicle will be then unlocked.

Before starting your trip, report the state of the vehicle
  • Check which damages are already reported on the booking summary.
  • Answer the questions on the terminal that you will find in the glove box.
  • If there are new damages or the vehicle is dirty send pictures to client@ondemand.europcar.com to avoid charges.

Get the keys and start your trip
  • Find the keys in the terminal.
  • Use them to lock and unlock your vehicle during the booking.
Car park exit and access
  • If your vehicle is in a car park, drive to the exit and wait for it to open automatically.
  • If the exit doesn’t open automatically, use the card located in the sun visor.
Fuel is included in all your bookings
  • Refuel at any Solred petrol station and use the card provided in the terminal to pay.
  • Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
Punctuality is good karma. Don't be late!
  • Make sure you return the vehicle on time to avoid charges.
  • You can only extend your booking if no one else has booked your vehicle later on.
Ending your trip
  • Return the vehicle to the parking space where you picked it up.
  • In the terminal, select ‘Finish booking’ and follow the instructions.
  • Get out of the vehicle and use the app to lock it. If there’s no signal, use the contactless card instead.
  • Wait for the red light on the windscreen. Your vehicle will then be locked.

Need more help?

See more articles on how to make the most of Europcar On Demand. Enjoy your ride!

Faq is the author of this solution article.

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