We recommend to read our guide before you start your booking.
| Start the booking to unlock your vehicle- In the app, tap ‘Start booking’. If there’s no signal, hold the contactless card over the card reader on the windscreen.
- Wait for the light on the windscreen to turn green. Your vehicle will be then unlocked.
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Before starting your trip, report the state of the vehicle- Check which damages are already reported on the booking summary.
- Answer the questions on the terminal that you will find in the glove box.
- If there are new damages or the vehicle is dirty send pictures to client@ondemand.europcar.com to avoid charges.
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Get the keys and start your trip- Find the keys in the terminal.
- Use them to lock and unlock your vehicle during the booking.
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| Car park exit and access- If your vehicle is in a car park, drive to the exit and wait for it to open automatically.
- If the exit doesn’t open automatically, use the card located in the sun visor.
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| Fuel is included in all your bookings- Refuel at any Solred petrol station and use the card provided in the terminal to pay.
- Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
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| Punctuality is good karma. Don't be late!- Make sure you return the vehicle on time to avoid charges.
- You can only extend your booking if no one else has booked your vehicle later on.
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| Ending your trip- Return the vehicle to the parking space where you picked it up.
- In the terminal, select ‘Finish booking’ and follow the instructions.
- Get out of the vehicle and use the app to lock it. If there’s no signal, use the contactless card instead.
- Wait for the red light on the windscreen. Your vehicle will then be locked.
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Need more help?
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